API terms

1. Who these terms are for

The pic2CAD API is a product for companies and professionals. By requesting a key you confirm you are contracting within your business or professional activity and not as a consumer, and that you have authority to bind your company. That is why the 14-day right of withdrawal and the statutory guarantee of conformity for consumer contracts do not apply here, while they do in the Terms of service for the website. If you are an individual using the API for a personal project, tell our team before topping up: we will look after you under the other contract.

Anything these terms do not cover falls back to the Terms of service and the Privacy policy. Where they conflict, this page wins for everything that goes through the API.

2. Prepaid wallet and price

The API is paid up front from its own wallet, separate from website credits: the two do not mix, do not convert into each other and cannot be spent across products. Each conversion costs €0.75, VAT included, with no tiers or volume discounts, and comes off the balance the moment the conversion starts. We put 5 free conversions in your wallet when you open the account so you can try it.

Top-ups are at face value: what you pay is what lands in the balance, with no surcharge. The balance does not expire. We may change the per-conversion price with reasonable notice; the change never affects balance you already hold, which is spent at the price in force for each conversion.

If a conversion fails on our side (technical error, engine down, a picture our system cannot process), the amount returns to your balance automatically. That is what stands in for a refund here: unspent balance is returned as money only if you close the account and ask for it, and in that case we return the full balance you have not consumed.

3. Automatic top-up

Automatic top-up is optional and you switch it on yourself from your account. Switching it on is your express authorisation for us to charge your payment method a fixed amount, set by you, whenever the balance falls below the threshold you set (by default, top up €25 when the balance drops below €5). Every automatic top-up sends its own receipt by email.

You can switch it off at any time from the same screen, with no explanation and no penalty; the change is immediate. If an automatic charge fails, we do not retry in a loop: automatic top-up is switched off and we tell you, and in the meantime conversions are rejected for lack of balance rather than building up a debt.

4. API keys and security

Your key identifies you: any call made with it counts as made by you and is charged to your balance. Keep it on your server, never in a web page, a mobile app or a public repository. You can revoke a key and create another from your account whenever you want; revocation is immediate.

If you suspect your key has leaked, revoke it yourself and tell us. We may revoke a key without prior notice when we detect use that puts the service or other customers' data at risk, and we tell you as soon as we do. We are not liable for usage made with a leaked key before you revoke it, unless the leak is our fault.

5. Quotas and acceptable use

Current quotas are 10 conversions per minute and 120 read requests per minute per key. Go over and the API answers 429 and nothing is charged. Quotas may be adjusted for technical reasons; if you need more volume, talk to us and we will agree it.

You may not use the API to rebuild or train a system that competes with pic2CAD, to resell the raw service as your own, or to process illegal content. The same rule as on the website applies to the pictures you send us: you warrant that you hold the necessary rights and permissions.

6. Your own customers' data

If you send us pictures of third parties through the API (your clients, their staff, their users), then for data-protection purposes you are the controller and pic2CAD acts as processor on your behalf. We process those pictures only to generate the drawing and run the service for you, on your instructions, and we do not use them to train models of our own. Write to us and we will sign the data processing agreement (DPA) that article 28 GDPR requires before you start sending third-party data. Providers, retention periods and international transfers are set out in the Privacy policy.

7. Availability

As things stand we do not offer a service level agreement with a guaranteed uptime percentage or service credits: the API is provided with our best effort, and we say so plainly so you do not build a promise on top of one we have not made. If your case needs a signed SLA, talk to us before integrating. We will give reasonable notice of changes that break API compatibility, and we announce maintenance windows when they are foreseeable.

8. Liability

Towards companies and professionals, our total liability for any claim is limited to the amount you have paid us for the API in the previous 12 months, and we are not liable for lost profits, lost data, lost business or reputational harm, nor for indirect damages. None of this limits liability for wilful misconduct or gross negligence, or any other liability the law does not allow to be limited.

9. Term, termination and governing law

There is no minimum term: you can stop using the API whenever you want and ask for your unspent balance back. We may suspend access for non-payment, fraudulent use of a payment method, illegal content, or use that puts the service at risk, giving notice first unless the risk is immediate.

These terms are governed by the laws of Spain and disputes go to the courts of Madrid, Spain, unless a mandatory rule says otherwise.